Fair Go Trading - How We Work

Thank-you for your interest in our Fair Trade products. Here you will find information about how we work in regards to pricing, ordering, paying, shipping and returns.

To see wholesale prices, you will need to be logged in as a wholesale customer.

Wholesale Orders (Traders / Shops):
First Order customers: Sign up to gain instant access to wholesale pricing.

You will be able to browse the catalogue, place an order and checkout with a pay later facility.

No payment is required as we will add the freight and send to you a Proforma Invoice by email for pre-payment; along with our T&C's.

You will be able to make changes should you wish and confirm your first order.

Returning customers: Sign in to gain access to wholesale pricing. You will be able to browse the catalogue, place an order and checkout with a NET 30 (30 day account) facility. No payment is required as we will add the freight and send the invoice with the goods. You are good to go!

International customers: Sign up as a First Order customer. We will contact you to discuss shipping options. You will be able to make changes should you wish before you confirm your first order.

Product Price and Tax
Prices on our website includes a 10% Goods and Services Tax (GST).  International customers do not have to pay the GST, we will remove the tax from your invoice and resend it.

Minimums
MOQ: Some of our products have a Minimum Order Quantity (MOQ). e.g., MOQ=2. The MOQ will show next to the quantity to be selected -- on the product page.  

Minimum Order Amount.  We suggest you order $150 (or $300 of retail value) -- as shown in your shopping cart, so that you get economies with your ship costs. With this is mind, we don't have a minimum order amount.

Shipping & Handling (Freight)
Prices do not include shipping. It is calculated according the volume of your total order OR weight, whichever is "comparatively heavier".  We use 3 shipping platforms to achieve the best price for your location.  Smaller items and satchels are best by Australia Post.

Product Availability
If a product is not available, you will see an Out of Stock message. Please contact us if you would like to backorder any items -- as we'd like to get them to you.

Payment Facility
OSKO or PAY ID preferred or Electronic Funds Transfer (EFT).
Credit cards (3% bank fee), PayPal (3.5% PayPal fee).

Region / Territory and Exclusivity
Whilst we do not offer exclusivity, we will work with our customers to ensure product crossover in any region / area, doesn't create problems.

Retailer Support and Product Images
Artisan Stories:  Artisan and artform stories are available. Fact sheets, product overviews, artisan impacts.

Share the knowledge.

Product Images: We are able to supply you with images to use when selling or promoting our products. They come in a variety of sizes and you will need to resize them to suit your particular need.

Some images we use on our website, we have permission to use, but don't own the copyright. We know that folks use images for a variety of purposes, please check with us if you are unsure.

Product Guarantee
We want you to be satisfied with your purchase. If you have a problem with any of our products, let us know within 14 days of receipt of goods and we will sort it out by replacement or credit.

Thank You
We appreciate your business. Feel free to contact us with any questions.

To email us, please use the contact form.
To phone, please call Robert on 0422556642